We're serious about your privacy. This policy explains exactly what we collect, why, and your rights — in plain language.
Business: Diametric
Location: Johannesburg, Gauteng, South Africa
Email: hello@diametric.co.za
Website: diametric.co.za
Diametric is a digital marketing agency based in Johannesburg, South Africa, providing services to businesses worldwide. We operate under South African law and comply with the Protection of Personal Information Act 4 of 2013 (POPIA).
We only collect information that is necessary to provide our services or respond to your enquiries. We never collect more than we need.
Your name, email address, phone number and business name — collected when you submit our contact form or engage our services.
Details about your business, marketing goals and budget — provided voluntarily when you contact us.
Emails, WhatsApp messages and other correspondence between us.
IP address, browser type, pages visited and time spent — collected automatically via server logs for security and performance monitoring.
We do not collect sensitive personal information unless strictly necessary and with your explicit consent.
When you contact us, we use your information to respond. Lawful basis: legitimate interest / pre-contractual steps.
If you become a client, we use your information to deliver and manage the agreed services. Lawful basis: performance of a contract.
We may retain records to comply with South African tax and regulatory requirements. Lawful basis: legal obligation.
We analyse technical data to understand site usage and improve the experience. Lawful basis: legitimate interest.
We do not use your personal information for automated decision-making or profiling.
We do not sell, rent or trade your personal information. Ever.
We may share your information with:
After these periods, your information is securely deleted or anonymised.
Under POPIA (and GDPR where applicable), you have the right to:
Request a copy of your personal information
Ask us to correct inaccurate information
Request deletion of your information
Object to direct marketing use
Receive your data in a readable format
Lodge a complaint with the Information Regulator
To exercise any right, email hello@diametric.co.za. We will respond within 30 days.
We use a minimal number of cookies. Please read our full Cookie Policy for details. You can manage your preferences using the banner shown on your first visit.
We implement appropriate technical and organisational measures to protect your personal information. Our website uses HTTPS encryption and access to personal data is restricted to those who need it.
Despite our best efforts, no internet transmission is completely secure. If you believe your interaction with us is no longer secure, please contact us immediately.
As a South African business serving clients worldwide, your information may be processed in South Africa. Some of our service providers may process data in other countries. Where this occurs, we ensure appropriate safeguards are in place in accordance with POPIA and applicable international law.
You also have the right to lodge a complaint with the Information Regulator of South Africa: www.inforegulator.org.za