Last updated: 18 May 2026
Please read these terms carefully before using our website or engaging our services. By accessing our website or signing a service agreement with us, you agree to be bound by these terms.
Diametric is a digital marketing agency based in Johannesburg, South Africa. References to "we", "us" or "Diametric" refer to the business. References to "you" or "client" refer to any person or entity using our website or engaging our services.
By accessing diametric.co.za, you agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:
The specific terms governing any services we provide — including scope, deliverables, fees, timelines and intellectual property — will be set out in a separate Service Agreement signed by both parties. These Terms of Service apply in addition to, and do not replace, any such agreement.
We will perform all services with reasonable care and skill. Timelines are estimates and may be affected by factors outside our control, including delays in receiving client materials or approvals.
You agree to provide us with accurate information, timely feedback and approvals, and access to platforms and accounts necessary for us to perform the services. Delays caused by late provision of materials may affect delivery timelines at no fault of Diametric.
Fees are as agreed in your Service Agreement or as listed on our pricing page at the time of engagement. Unless otherwise agreed:
You retain ownership of all content, data, trademarks and materials you provide to us. You grant us a limited licence to use these solely for the purpose of delivering your services.
Upon full payment of all fees, intellectual property rights in the deliverables we create specifically for you transfer to you. We retain the right to use anonymised examples of our work in our portfolio unless you request otherwise in writing.
We retain ownership of our proprietary processes, templates, methodologies and tools used in delivering services.
Both parties agree to keep confidential any information disclosed in the course of the engagement that is not publicly available. This obligation survives termination of the agreement.
Digital marketing results depend on many factors outside our control, including algorithm changes, market conditions and competition. We do not guarantee specific results such as follower counts, leads or revenue. We will always act in good faith and apply our best professional judgement to deliver value.
This website is provided "as is" without warranties of any kind regarding accuracy, completeness or fitness for a particular purpose.
To the maximum extent permitted by law, Diametric shall not be liable for any indirect, incidental, special or consequential damages arising from the use of this website or our services. Our total liability to you shall not exceed the fees paid by you to us in the 3 months preceding the claim.
Nothing in these terms limits liability for death, personal injury, fraud or any other matter that cannot be excluded by law.
Either party may terminate a service agreement with 30 days written notice, unless otherwise specified in the agreement. We reserve the right to terminate immediately if you breach these terms or fail to pay fees when due. Upon termination, we will provide you with all work completed to date and transfer ownership of all client accounts.
These terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts, specifically the courts of Gauteng. For international clients, we will endeavour to resolve disputes amicably before resorting to legal proceedings.
We may update these Terms of Service from time to time. We will notify you of material changes by posting an updated version on this page. Continued use of our website or services after changes constitutes acceptance of the updated terms.
For questions about these terms, please contact us at hello@diametric.co.za.